Returns & Exchanges
We want you to love your Wallace Cotton pieces as much as we do, which is why we offer a 30-day return policy for unused items in their original packaging. For your convenience, we provide simple options for both online and in-store returns to ensure your home remains a sanctuary of comfort.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to return and choose your preferred refund method.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the products are in unwashed, unused condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing